Return Policy

At Hartca, your satisfaction is at the heart of what we do. While we always strive to deliver products you’ll love, we understand that sometimes a return may be necessary. This policy explains when and how you can return items purchased from us.

Return Window

  • You may request a return within 30 days from the date your order is delivered.
  • Requests received beyond this time frame cannot be accepted.

Eligible Returns

To qualify for a return or exchange, items must:

  • Be unused, unwashed, and unworn.
  • Have all original tags still attached.
  • Be accompanied by a valid sales receipt or order confirmation.

⚠️ Please note: We cannot be responsible for customer errors such as spelling mistakes, incorrect personalization, or issues with customer-provided images. Please review your order carefully before checkout.

Return Shipping Costs

We make returns simple and worry-free:

Return Cost: $0.00

  • If your product arrives damaged, defective, or incorrect, we cover the full return shipping cost.
  • For all other valid returns, the process remains free of charge.

How to Start a Return

To begin, please reach out via our Contact Us page or directly email us at [email protected]. Include the following details to help us resolve your request quickly:

  • Full name on the order
  • Order number
  • Description of the issue
  • Photos of the product (if defective/damaged)
  • Your preference: replacement or refund

Once your request is reviewed, we’ll provide you with the approved return address.

Step-by-Step Return Procedure

  1. Prepare Your Package – Place the item(s) in secure packaging. Include a printout of your order confirmation.
  2. Ship Back – Send the package via your local post office or courier. Please share the tracking number with us for reference.
  3. Confirmation – After we receive your package, you will get an email confirming receipt and the approval or denial of your return.
  4. Refund/Replacement – Approved refunds will be issued back to your original payment method. Replacements will be shipped as soon as possible.

Processing Time

  • Processing times may vary depending on your payment provider.

Need Assistance?

We’re here to help. If you have any questions or need guidance through the return process, please contact us anytime:

Address: 1123 Nottingham Place San Jose, California 95117 United States of America
Phone: +1 (720) 802 – 5643
Email: [email protected]
Support hours:  9:00 AM – 6:30 PM (EST) (Mon – Fri).