At Hartca, we want every customer to feel confident when shopping with us. While we do everything we can to deliver high-quality products that meet your expectations, we know there may be times when a refund is necessary. Please review the information below to understand how refunds, cancellations, and exchanges are handled.

Order Exchanges

We encourage you to carefully review your order details—including size, design, and quantity—before completing checkout.

We cannot process exchanges for mistakes in product selection (size, design, quantity, etc.).
If you need to make changes, the best option is to cancel within 24 hours and place a new order with the correct details.
Our support team is always available to guide you through this process.

Order Cancellations

Timeframe: Cancellations are allowed within 24 hours of placing your order.
To cancel, email us at [email protected] within this window. You will receive a full refund at no extra cost.
After 24 hours, orders are transferred to production and can no longer be canceled, as each product is custom-made to order.

Returns & Refunds Eligibility

Our return and refund policy is valid for 180 days from the delivery date. Returns are accepted within this timeframe under the following conditions:

✅ Eligible for Refunds:

Items that arrive damaged or defective
Products that differ significantly from the order (design, size, or material)
Incorrect items sent in error
Major deviations from the product description

❌ Not Eligible for Refunds:

Items that have been worn, washed, or altered
Defects not caused by our production team
Products missing original tags or packaging
Minor issues such as loose threads that can be easily fixed

Refund Claim Requirements

When requesting a refund, please provide:

Proof of purchase (receipt or order confirmation)
Shipping label or receipt
Photos or evidence of the defect or issue
Copies of any relevant email communications

This information helps us resolve your request quickly and fairly.

Return & Refund Process

Contact Us – Send your inquiry to [email protected] with the required documentation. We’ll respond within 2–3 business days.
Approval – If approved, you will receive the authorized return address and shipping instructions. Please do not ship items before approval.
Return Shipping – Customers are responsible for return shipping costs. Please use a trackable service and share the tracking number with us.
Refund Confirmation – Once we receive your returned item, you’ll get a confirmation email.

Refund Processing Time

Refunds are generally issued within 2 business days after we receive your return.
Refunds include the original product cost and shipping fee.
Depending on your payment provider, it may take 10–15 business days for the refund to appear in your account.
If your refund is delayed, please contact your bank or card provider for assistance.

Important Notes

Return requests must be initiated within 30 days of delivery.
Customers are responsible for return shipping fees and assume responsibility for any lost or damaged items during the return process.
Unauthorized returns (without prior approval) may not be processed.

Need Help?

Our team is here to support you every step of the way. If you have questions about refunds or need help with your return, please reach out to us directly:

Address: 1123 Nottingham Place San Jose, California 95117 United States of America
Phone: +1 (720) 802 – 5643
Email: [email protected]
Support hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

We want you to shop at Hartca with confidence. Every order matters to us, and we are committed to resolving refund requests fairly and quickly.