Last Updated: October 1, 2025

We’ve collected answers to the most common questions about shopping, shipping, returns, and refunds at Hartca.

Shopping Information

How do I find a product?
Use the search bar at the top of any page, or browse by category through our main menu.

Can I save items for later?
Yes! Simply click “Add to Wishlist” on any product page. You can access your saved items anytime under My Account › Wishlist.

How do I know if an item is in stock?

In stock: An Add to Cart button will appear.
Out of stock: You’ll see a notice and can sign up for an email alert when it returns.

Can I check out as a guest?
Absolutely. Guest checkout only requires your shipping and payment details. Creating an account allows you to:

Track orders
Save multiple addresses
Access member-only promotions

Payment Information

What payment methods do you accept?
We currently accept: Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Is my payment secure?
Yes. Hartca uses secure SSL encryption and PCI-DSS compliant systems to protect your payment details.

Can I use a coupon or discount code?
Yes. Enter your code in the “Coupon / Gift Card” field during checkout, then click Apply.

What happens if my payment fails?
You’ll see an error on screen and receive an email. Double-check your card details or try another payment method. If the issue continues, contact our support team for help.

Shipping & Delivery

Which carriers do you use?
We ship with USPS, DHL, EMS, and local postal services.

When are orders processed?
Orders are processed Monday through Friday, 9:00 AM – 6:30 PM EST (GMT-05:00, New York), excluding U.S. Postal Holidays (e.g., New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).

What’s your cut-off time?
Orders placed after 5:00 PM EST are processed on the next business day.

How long does delivery take?

Standard Delivery: Handling 2–5 business days + Transit 5–15 business days (average total: 4–9 business days in the continental U.S.).
Fast Delivery: Handling 1–3 business days + Transit 5–10 business days.

Do you ship everywhere in the U.S.?
We ship only to the continental United States. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or international locations.

Returns & Exchanges

What is your return policy?
You may return eligible items within 180 days of delivery, as long as they are unused, unworn, unwashed, with tags attached, and in original condition.

How do I start a return?

Contact us via our Contact Us page or email [email protected].
Include your order number, name, description of the issue, and photos if applicable.
We’ll provide instructions and the approved return address.

Who pays for return shipping?
Return Cost: $0.00. Hartca covers return costs for defective, damaged, or incorrect items.

Can I exchange an item?
Yes. Size or color exchanges are free (one per order). Contact our support team, and once the original is on its way back, we’ll ship your replacement.

Refunds

How do refunds work?

Cancellations within 24 hours of purchase receive a full refund.
Refunds for approved returns are processed within 2 business days after we receive your item.
Refunds include the original product cost + original shipping fee.

How long until I see my money back?
After we process your refund, most banks or card issuers post funds within 10–15 business days. If delayed, contact your payment provider.

Still Need Help?

Our customer service team is here for you.

Address: 1123 Nottingham Place San Jose, California 95117 United States of America
Phone: +1 (720) 802 – 5643
Email: [email protected]
Support hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).