Last Updated: October 1, 2025

We know plans can change. To keep things smooth for you (and our production team), here’s how cancellations and changes work at Hartca.

1) 24-Hour Free Window

You can cancel or modify your order within 24 hours of purchase — free of charge.
The 24-hour window is measured in Eastern Time (EST/EDT, New York) based on your order timestamp.
After 24 hours, orders are queued for made-to-order production and can no longer be changed or canceled.

2) How to Request a Cancel/Change (within 24 hours)

Please contact us as soon as possible and include the details below:

Email: [email protected]
Subject line: “Cancel/Change Order – Order #XXXX”

Provide:

Order number
Full name and email used at checkout
What you want to change (size, color, design, quantity, shipping address) or confirm cancellation
Any supporting notes (e.g., correct address or new size)

We’ll confirm by email once the update or cancellation is completed.

3) What Can Be Changed (within 24 hours)

Shipping address (complete & accurate format)
Item details (size, color, variant, quantity)
Design/personalization notes (if applicable)
Order cancellation with full refund to the original payment method

After 24 hours: production has begun and no changes/cancellations are possible.

4) Address Accuracy & Returned Parcels

Please double-check your delivery address before submitting your order.

Hartca is not responsible for delays or non-delivery caused by incorrect/incomplete addresses provided at checkout.
If a parcel is returned to our logistics partner due to an addressing issue, re-shipping fees may apply.
Once an order has shipped, we cannot reroute or modify the address. Any carrier-initiated forwarding/redirecting is at your own risk.

5) Timing, Refunds & Processing

Approved cancellations within 24 hours are refunded in full to your original payment method.
After we confirm a cancellation, most refunds are initiated within 2 business days. Your bank/card may take 10–15 business days to post the credit (see our Refund Policy for details).

6) Orders Already in Production or Shipped

If your order is already in production or has shipped, it can’t be canceled or changed.
If there’s an issue on arrival (e.g., damaged/incorrect item), please see our Return Policy (eligible returns within 180 days of delivery) and Refund Policy.

7) Need Help?

We’re here to assist.

Address: 1123 Nottingham Place San Jose, California 95117 United States of America
Phone: +1 (720) 802 – 5643
Email: [email protected]
Support hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).