At Hartca, we are committed to making sure your order reaches you quickly and securely. This policy explains how and when we process, ship, and deliver items purchased from our store.

Shipping Carriers

We partner with reliable logistics providers including USPS, DHL, EMS, and local postal services to deliver your orders.

Order Processing

Orders are processed only after successful payment confirmation.
We handle orders Monday through Friday, based on Eastern Standard Time (EST, GMT-05:00, New York).
Cut-off time: Orders placed after 5:00 PM EST (GMT-05:00, New York) will be processed on the next business day.

Business days exclude U.S. federal holidays observed by the Post Office:

New Year’s Day (January 1)
Presidents’ Day (February 17, 2025)
Memorial Day (May 26, 2025)
Independence Day (July 4, 2025)
Labor Day (September 1, 2025)
Thanksgiving Day (November 27, 2025)
Christmas Day (December 25, 2025)

Delivery Time & Shipping Fees

Shipping times are estimates and may vary due to carrier delays, weather, or other external factors.

Method	Handling Time	Transit Time	Cost	Fulfilled On
Standard Delivery	2–5 business days	5–15 business days	$4.99	Monday – Friday
Fast Delivery	1–3 business days	5–10 business days	$14.99	Monday – Friday

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, or international locations.

Order Tracking

Once your order is shipped, you will receive an email with a tracking link.
Tracking may take 3–7 business days to update after the carrier receives your package.
If you do not see tracking updates, please check your spam/junk folder or wait until the carrier scans your parcel.
If your package is delayed beyond the estimated arrival time, please Contact Us for assistance.

Personalized & Customized Orders

Customized products may require extra processing time depending on the complexity of the design. Please allow additional days for our design team to complete your request before shipping.

Incorrect Address Policy

Please ensure your shipping address is entered correctly at checkout.

Incorrect or incomplete addresses may delay your order.
If an order is returned due to an invalid address, it may be disposed of by the shipping partner, and we cannot be held responsible.
Re-shipping fees will apply if you would like the order resent.
We are not liable for lost, stolen, or damaged packages if you request forwarding/redirecting through the carrier after dispatch.

Need Help?

We aim to provide a smooth and secure shopping experience. If you have any questions about your shipment, please reach out to us:

Address: 1123 Nottingham Place San Jose, California 95117 United States of America
Phone: +1 (720) 802 – 5643
Email: [email protected]
Support hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).